Frequently Asked Questions

What is required to register for online courses?

Registration for online classes is simple. Take a minute to review the course packages we are currently offering. Click the “Register Now” button once you have decided what package interests you. Complete the registration process to access the Water Grades Virtual Classroom. Once logged in, select the course package that you want and pay for it using a credit card or Paypal. Once your payment has been accepted you will have access to the course.

Do I have to register to use the online classes?

Yes. In order to utilize the Virtual Classroom you must register. Once registered you will have access to the courses that you paid for and once complete you will be able to print of a certificate of completion for continuing education units.  Registration is simple and FREE.  Don’t worry we will not share or sell your information; see our Privacy Policy.

Can I still get continuing education units from online courses?

Yes. The material that we offer is applicable for contact hours. We are constantly working with state regulators to expand our approval area so please check your state to see if Water Grades has been approved yet as a contact hour provider. If we have not been approved yet feel free to contact us.

Once registered, how long do I have access to the online classes?

Once you have registered and completed the payment process for an online course, you will be able to access it as much as you would like for 180 days. The login information you registered with is good forever so you can use it to signup for other online courses.

Is there a certain amount of time that I have to be online in order to get contact hours?

Yes. In order to have access to the course certificate for “contact hours” you must be in the course for a specific time frame. For example, a course that provides 1 contact hour is equivalent to 1 hour worth of course time. You will not have access to the certificate until you have met the required course time.

Is there a limited amount of times that I can access exam preparation quizes?

All of our online courses including exam preparation reviews are available for 30 days. There is no limit to the number of times you take a quiz within the 30 days.

Are the exam preparation reviews similar to the state exam?

Yes. Our exam preparation reviews are in a multiple choice format similar to what you will see on the state exam including the math questions. The reviews consist of questions that pertain to the expected range of knowledge for each specific test.

What forms of payment do you accept?

We accept all major credit cards and Paypal.  It does not matter if you have a Paypal account or not; we rely on the protection and security offered by Paypal to ensure that our customers information is safeguarded.  Still cautious?  Take a minute to see why we trust Paypal.

What are CEU’s?

CEU’s, better known as Continuing Education Units are used to provide a measurement of continuing education that a person undergoes. Many jobs and career fields require that people accrue a certain number of CEU’s in order to maintain a specific license or certificate. There are various forms of certification in the drinking water industry such as water treatment plant operators, water distribution operators, backflow certifications, cross-connection certificates and more. Once you obtain a certificate or license you should check with your states governing agency to determine how many continuing education units you need to maintain your license.

Is there any guarantee for the products or courses that you offer?

Satisfaction Guarantee:
Flashcards and Math Guide
If after purchasing our Water Drops flashcard set or, our math guide you are not satisfied with the content we will refund an amount up to the original purchase price depending on the condition of the product once you ship it back to us. Damaged or worn products will be prorated by a percentage based on our assessment of the products condition.

Crash Course
If after taking a certification exam Crash Course you receive an exam test score of less than 50% we will discount your cost of a repeat Crash Course by 50%.
If after taking a certification exam Crash Course you receive an exam test score of less than 70% but more than 50% we will discount your cost of a repeat Crash Course by 25%.


*Money Back Guarantee: (repeat certification exam participant)
If, after attending one of our certification exam Crash Courses or, purchasing our Water Drops flashcard set or, our math guide, your certification exam score doesn’t improve, you will receive a full refund of the course or product.

*You must provide copies of your state issued exam results page for both exams so that we can verify your test dates and scores.

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The flash cards are a great way to study and having them already made saved me a ton of time. I can't wait to see the apps that you come up with. Thanks Watergrades. Steve, Ca

The online web format is great! I am trying to become an operator and this allowed me to prepare for the certification exam without having to take time off of work. John, Ca.

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